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203,Balaji Hall, Mahapujadham Chowk,150 FT Ring Road , Ahmedabad
Fluency in English Communication
Willing to Work in 24*7 Shifts
Job Functions / Responsibilities
Maintain the highest level of process expertise, specific to the industry, client, processes, applications/utilities and products
Communicate with clients to resolve client issues via phone or email.
Maintain the highest level of soft-skills and telephone etiquettes.
Share latest process related inputs with the team.
Experience with database administration and optimization
Proficient with Microsoft Office products. Advanced Excel skills.
Other Skills / Abilities:
Professional telephone etiquettes
Ability to balance multiple priorities
Ability to handle difficult situations
Hard working smart individual
Eager to learn new things
Excellent customer service orientation
Strong analytical and problem solving skills
Excellent attitude and spirit of cooperation
Strong interpersonal and communications skills